EFQM-Modell
Überblick
Die European Foundation for Quality Management EFQM wurde 1988 von 14 europäischen Unternehmen in den Niederlanden gegründet (heute 160 Organisation). Das EFQM-Modell besteht aus:
- EFQM Excellence Model
- Enablers
- Results
- RADAR-Cycle
EFQM Excellence Model 2010
Definition of Excellence:
- Achieving Balanced Results
- Adding Value for Customers
- Leading with Vision, Inspiration & Integrity
- Managing by Processes
- Succeeding through People
- Nurturing Creativity & Innovation
- Building Partnerships
- Taking Responsibilities for a Sustainable Future
Achieving Balanced Results:
- Excellent organisations meet their Mission and
progress towards their Vision through planning
and achieving a balanced set of results that
meet both the short and long term needs of
their stakeholders and, where relevant, exceed
them.
Adding Value for Customers:
- Excellent organisations know that customers are
their primary reason for being and strive to
innovate and create value for them by
understanding and anticipating their needs and
expectations.
Leading with Vision, Inspiration & Integrity
- Excellent organisations have leaders who shape
the future and make it happen, acting as role
models for its values and ethics.
Managing by Processes
- Excellent organisations are managed through
structured and strategically aligned processes
using fact-based decision making to create
balanced and sustained results.
Succeeding through People
- Excellent organisations value their people and
create a culture of empowerment for the
balanced achievement of organisational and
personal goals.
Nurturing Creativity & Innovation
- Excellent organisations generate increased
value and levels of performance through
continual and systematic innovation by
harnessing the creativity of their stakeholders.
Building Partnerships
- Excellent organisations seek, develop and
maintain trusting relationships with various
partners to ensure mutual success. These
partnerships may be formed with customers,
society, key suppliers, educational bodies or
Non-Governmental Organisations (NGO).
Taking Responsibilities for a Sustainable Future
- Excellent organisations embed within their
culture an ethical mindset, clear values and the
highest standards for organisational behaviour,
all of which enable them to strive for economic,
social and ecological sustainability.
Enablers and Results
Enablers (Weighting in %)
- Leadership 10 %
- Strategy 10 %
- People 10 %
- Partnerships & Resources 10 %
- Processes, Products & Services 10 %
Results (Weighting in %)
- People Results 10 %
- Customer Results 15 %
- Society Results 10 %
- Key Results 15 %
RADAR-Cycle
- Results
- Relevance and usability
- Scope
- Integrity
- Segmeentatin
- Performance
- Trends
- Targets
- Comparison
- Causes
- Relevance and usability
- Approach
- Sound
- Integrated
- Deployment
- Implemented
- Systematic
- Assess & Refine
- Measurement
- Learning & Creativity
- Innovation & Improvement