Die European Foundation for Quality Management EFQM wurde 1988 von 14 europäischen Unternehmen in den Niederlanden gegründet (heute 160 Organisation). Das EFQM-Modell besteht aus:

  • EFQM Excellence Model
  • Enablers
  • Results
  • RADAR-Cycle

EFQM Excellence Model 2010

Definition of Excellence:

  • Achieving Balanced Results
  • Adding Value for Customers
  • Leading with Vision, Inspiration & Integrity
  • Managing by Processes
  • Succeeding through People
  • Nurturing Creativity & Innovation
  • Building Partnerships
  • Taking Responsibilities for a Sustainable Future


Achieving Balanced Results:

  • Excellent organisations meet their Mission and
    progress towards their Vision through planning
    and achieving a balanced set of results that
    meet both the short and long term needs of
    their stakeholders and, where relevant, exceed

Adding Value for Customers:

  • Excellent organisations know that customers are
    their primary reason for being and strive to
    innovate and create value for them by
    understanding and anticipating their needs and

Leading with Vision, Inspiration & Integrity

  • Excellent organisations have leaders who shape
    the future and make it happen, acting as role
    models for its values and ethics.

Managing by Processes

  • Excellent organisations are managed through
    structured and strategically aligned processes
    using fact-based decision making to create
    balanced and sustained results.

Succeeding through People

  • Excellent organisations value their people and
    create a culture of empowerment for the
    balanced achievement of organisational and
    personal goals.

Nurturing Creativity & Innovation

  • Excellent organisations generate increased
    value and levels of performance through
    continual and systematic innovation by
    harnessing the creativity of their stakeholders.

Building Partnerships

  • Excellent organisations seek, develop and
    maintain trusting relationships with various
    partners to ensure mutual success. These
    partnerships may be formed with customers,
    society, key suppliers, educational bodies or
    Non-Governmental Organisations (NGO).

Taking Responsibilities for a Sustainable Future

  • Excellent organisations embed within their
    culture an ethical mindset, clear values and the
    highest standards for organisational behaviour,
    all of which enable them to strive for economic,
    social and ecological sustainability.

Enablers and Results

Enablers (Weighting in %)

  • Leadership 10 %
  • Strategy 10 %
  • People 10 %
  • Partnerships & Resources 10 %
  • Processes, Products & Services 10 %

Results (Weighting in %)

  • People Results 10 %
  • Customer Results 15 %
  • Society Results 10 %
  • Key Results 15 %


  • Results
    • Relevance and usability
      • Scope
      • Integrity
      • Segmeentatin
    • Performance
      • Trends
      • Targets
      • Comparison
      • Causes
  • Approach
    • Sound
    • Integrated
  • Deployment
    • Implemented
    • Systematic
  • Assess & Refine
    • Measurement
    • Learning & Creativity
    • Innovation & Improvement